Name: 
 

Chapter 1: The Supervisory Challenge and Management Functions



True/False
Indicate whether the sentence or statement is true or false.
 

 1. 

The most significant characteristic of the changing workforce is its diversity.
 

 2. 

Both the population and the workforce in Canada are aging.
 

 3. 

The most dramatic change in the workforce today has been the rapid increase in the percentage of baby boomers in the market.
 

 4. 

Baby boomers are people born after 1960.
 

 5. 

Working at home with links to the office via computer and modem is called telecommuting.
 

 6. 

The “glass ceiling” has helped women and minorities advance to management positions.
 

 7. 

Empowerment means giving employees the authority and responsibility to achieve objectives.
 

 8. 

The Managerial functions of a supervisory position can differ, depending on whether they involve supervision of a production line, sales force, or small office.
 

 9. 

Guiding the activities of employees towards accomplishing objectives is called leading.
 

 10. 

Typically, supervisors spend more time leading and controlling and less time planning.
 

Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

 1. 

A policy that allows employees to choose their work hours is called:
a.
flextime
b.
job sharing
c.
telecommuting
d.
participative management
 

 2. 

Which of the following is NOT a managerial skill needed by supervisors?
a.
technical skills
b.
human relations skills
c.
conceptual skills
d.
none of the above; all are needed
 

 3. 

The ability to obtain, interpret, and apply the information needed to make sound decisions is referred to as:
a.
technical skills
b.
political skills
c.
administrative skills
d.
conceptual skills
 

 4. 

The ________ function primarily answers the question “How will the work be divided and accomplished?”
a.
planning
b.
organizing
c.
staffing
d.
leading
 

 5. 

The function that involves ensuring that actual performance is in line with intended performance and taking corrective action as necessary is called.
a.
controlling
b.
planning
c.
staffing
d.
leading
 



 
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